These Booking Conditions contain important information. It is essential that you carefully read and understand them. The Booking Conditions constitute a binding contract between Smiling Eyes International Travels and Tours (P) Ltd and You, as the legal signee, for the services provided by Smiling Eyes International Travels and Tours (P) Ltd. It sets out the basis of your relationship with Smiling Eyes International Travels and Tours (P) Ltd.
By booking with us and paying the non-refundable 30% deposit for the specified trek/tour/expedition, you acknowledge that you have read and understood and that you agree to abide by these Booking Conditions. Acceptance of your booking shall be confirmed in writing to you and a contract comes into existence on the date shown on your confirmation email.
If you have any queries regarding these Conditions or do not understand them, please raise your query with our staffs at the soonest possible.
Smiling Eye International Travels and Tours (P) Ltd will do everything within our control not to adjust prices and will generally only amend prices in the event of marked fluctuations in exchange rates, fuel costs and other operating costs on which prices are based. Airfares (unless otherwise stated), passport and visa fees (unless otherwise stated), travel insurance, excess baggage charges, airport taxes, gratuities to leaders and guides, extra meals, laundry, drinks, medical expenses, optional activities and trips, and any items of a personal nature are not included in your trip price.
If you wish to cancel all or any part of your trip booking, notification of cancellation must be made to Smiling Eyes International Travels and Tours (P) Ltd in writing. The date of the cancellation is the date on which written notification is received by Smiling Eyes International Travels and Tours (P) Ltd.
Depending on when such cancellation comes into effect, charges may vary as follows:
One month prior to the trip start date: 50% cancellation charge of total deposit amount
15 days or less from the trip start date: 100% deposit amount
Cancellation fees for air tickets issued by or on behalf of Smiling Eyes International Travels and Tours (P) Ltd shall apply as determined by Airline Tariff Regulations, and may vary as to the type of ticket issued. Depending on the reason for your cancellation, these charges may be recoverable under any insurance policy you purchased.
If you do not pay the balance of your total booking cost at least 14 days prior to departure, your booking shall be terminated and you shall lose your deposit. No refunds will be made if you leave a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized.
You shall bear all the expenses of the boarding and lodging in times of unforeseen situations like flight cancellation on account of bad weather or unavailability of the transportation services due to strikes or natural calamities.
If you have any complaint about your trip, you must make it known to the leader of your tour group at the earliest opportunity, who will then be able to take appropriate action. If you feel your complaint has not been properly dealt with, you must notify the office in writing within 30 days before the end of your trip.
Adequate and valid travel insurance is compulsory for all Smiling Eyes International Travels and Tours (P) Ltd travelers. Your travel insurance must cover accidents, injury, illness and death medical expenses, including any pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability.
Smiling Eyes International Travels and Tours (P) Ltd also recommends that your insurance shall cover cancellation, curtailment and loss of luggage and personal belongings. You must carry proof of insurance with you and produce it if requested by Smiling Eyes International Travels and Tours Company’s employees. Smiling Eyes International Travels and Tours (P) Ltd reserves the right to cancel or suspend your participation of a trip or, at any time, including after the commencement of your tour, with no right of refund, if you are unable to provide proof of insurance when requested.
It is your responsibility that you carry a valid passport and have rightly obtained the appropriate visas when traveling with Smiling Eyes International Travels and Tours (P) Ltd. Please ensure that your passport is valid for 6 months from Nepal Visa validity date.